FAQs

 

Find out answers to your questions in our FAQ section. If you have more specific questions please feel free to contact our sales or support departments.

 

How do I contact sales or the support departments?

 

You can contact any of our departments by phone, email or mail. For all contact information please visit our Contact Us page.

 

How do I return an item for service or repair?

 

If you made a recent purchace and are not totally satisfied, ordered the wrong product, have a warranty issue or need to have a product repaired visit our Return Policy and Return & Repair pages. Please be sure to include a copy of the product return form and to write the RMA number on the outside of the return packaging.

 

Where can I purchase Whacker Technologies and Police Lightz products?

 

You can purchase any of our products from our growing list of distributors and dealers. To find a distributor need you input your zip code in the search field at the top of the page or visit our Where to Buy page for a complete listing. You can also purchase directly from us by calling 888-250-4144. We can also provide you with pricing upon request.

 

How do I get product pricing for Whacker Technologies products?

 

Pricing for all of our products is available on our website. Prices displayed on our website our list price. To get additional pricing, including bulk discount pricing please contact our sales department. Contact information can be found by visiting our Contact Us page.

 

What is the warranty policy for my product?

 

All Whacker Technologies products are covered by a 5 year limited warranty. All Police Lightz products are covered by a 2 year limited warranty. For more details, please visit our Warranty Information page.

 

Are your products SAE certified?

 

Most of our products meet SAE J595 standards. For specific certification information please visit our products section.

 

Are parts available for older products that are no longer under warranty or that were discontinued?

 

Depending on the products, parts may still be available for purchase. The only products that we no longer carry parts for are the Whacker Verve, Whacker Verve OX, Whacker Mini Verve and Whacker Mini Verve OX. These products were discontinued and then redesigned in 2012. Since then we have stopped manufacturing the parts for this particular series. For more information about purchasing parts please contact us at info@whackerusa.com